Service Design and Transition Manager
Working Hours: Full-time
Job Type: Contract – Inside IR35
Contract Length: 253 Working Days
Daily Rate: £600 Umbrella / £425 PAYE
Location: Remote – Occasional Office Attendance in Croydon
About the Role
Our client is looking for an experienced Service Design and Transition Manager (SDTM) to support the design, implementation and transition of IT services within a large-scale government environment.
You will join an established Service Architecture Design and Introduction (SADI) function, working alongside other Service Design and Transition Managers to ensure new and changed IT services are effectively designed, documented and transitioned into live operations.
The role focuses on delivering ITIL-aligned service designs, ensuring services meet business requirements, reuse existing capabilities and operate effectively across multiple suppliers, platforms and support arrangements.
You will work closely with project teams, technical stakeholders and service management teams to establish comprehensive support arrangements and ensure services transition safely into live operation.
Responsibilities
Design and document new and changed IT services, ensuring alignment with business requirements and service management standards.
Develop comprehensive service design documentation, incorporating technical, operational and support requirements.
Lead service transition activities, ensuring services move safely and effectively into live operations.
Apply ITIL principles and best practices throughout the service design and transition lifecycle.
Work with internal teams and external suppliers to establish appropriate service support arrangements.
Support the onboarding and integration of third-party suppliers into existing service management processes.
Collaborate with stakeholders to ensure services are scalable, cost-effective and operationally sustainable.
Contribute to service management standards, governance and continual service improvement.
Utilise ServiceNow to support IT service management processes and activities.
Essential Experience & Technical Skills
Proven experience in IT Service Design and Transition within medium to large organisations.
Strong understanding of ITIL-aligned IT Service Management (ITSM) practices.
Relevant ITIL qualifications or certifications.
Hands-on experience working with ServiceNow.
Experience producing comprehensive service design documentation and transition plans.
Demonstrable experience transitioning new or changed IT services into live operational environments.
Experience managing stakeholders across technical, operational and business teams.
Experience onboarding and coordinating third-party IT suppliers.
Strong understanding of service support models, operational readiness and service management processes.
Desirable Experience
Previous experience working within UK Government or public sector environments.
Familiarity with Agile development methodologies.
Experience supporting complex, multi-supplier IT service environments.
Knowledge of continual service improvement and service management governance.
Experience working within an established Service Architecture or Service Introduction function.