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Senior ServiceNow Engineer (SME)
Reference: BH-391c
Working Hours: Full time
Job Type: Contract
Contract Duration: 6 months
Location: India
About The Client:
Our client is delivering a large-scale technology transformation programme focused on modernising software delivery, change management, and engineering governance. They are investing in automation across their delivery lifecycle to improve deployment speed, strengthen compliance, and reduce operational risk.
About The Role:
We are seeking an experienced Senior ServiceNow Engineer to act as the technical lead for ServiceNow DevOps and change automation capabilities.
Working closely with engineering, platform, and release management teams, you will help design and implement automated change management processes, integrating ServiceNow with modern CI/CD pipelines while ensuring governance, auditability, and compliance remain embedded throughout the software delivery lifecycle.
This is a hands-on technical role suited to someone with strong ServiceNow expertise and experience building scalable automation within enterprise development environments.
Key Responsibilities:
Own the design, configuration, and continuous improvement of the ServiceNow DevOps Change Velocity Module, including automated change record creation triggered from GitLab pipelines
Lead the GitLab-ServiceNow integration, ensuring pipeline evidence (test results, vulnerability scans, MR metadata) is automatically attached to change records
Define and maintain change governance guardrails within ServiceNow, including automated approval workflows, evidence capture, and audit trail generation
Collaborate with the Route to Live and RTL Compliance teams to extend SAR to new change types (e.g., Maintenance > Security Patching)
Advise on change categorisation, risk assessment, and approval workflows in alignment with internal change management policy
Support onboarding of application teams onto SAR, providing guidance on ServiceNow record structure and pipeline integration patterns
Contribute to the design of scope enforcement and automated guardrails that prevent misuse of change pathways
Essential Experience & Technical Skills:
ServiceNow Certified Application Developer accreditation (mandatory)
Deep hands-on experience with the ServiceNow DevOps Change Velocity Module
Proven experience integrating ServiceNow with GitLab, including pipeline triggers, webhook configuration, and evidence attachment
Strong understanding of GitLab pipelines, CI/CD workflows, and source code management practices
Solid knowledge of change governance frameworks — change categorisation (Cat 1/2/3), approval workflows, Independent Checker requirements, and audit evidence standards
Experience designing and implementing automated change record creation from pipeline events
Familiarity with ITSM concepts: change advisory boards, risk assessment, conflict/HAP checking, and maintenance change types
Desirable Experience:
Experience integrating security or vulnerability scanning tools into CI/CD pipelines.
Knowledge of enterprise risk or governance frameworks.
Experience within highly regulated industries such as financial services, government, or utilities.
Familiarity with large-scale DevOps transformation programmes.
Why join?
Work on a major enterprise DevOps transformation programme.
Help shape modern software delivery and automated change management practices.
Collaborate with experienced engineering, platform, and architecture teams.
Opportunity to influence enterprise-wide engineering standards and automation.
Competitive day rate with flexible hybrid working.